Privacy Policy

• Order details — name, email, shipping address and order contents when you buy.
• Payment data — handled directly by Stripe; we receive confirmation and limited details, not your full card number.
• Messages — anything you send us by email or the contact form.
• Usage data — basic analytics and cookie data about how the site is used (see our Cookie Policy).

• To process and deliver your orders and handle returns.
• To respond to your enquiries and provide support.
• To operate, secure and improve the site.
• To meet legal, tax and accounting obligations.
• With your consent, to send occasional updates — which you can opt out of at any time.

Where the GDPR applies, we rely on: performance of a contract (to fulfil your order), legitimate interests (to secure and improve the site), consent (for non-essential cookies and marketing), and legal obligation (tax and records).

We share personal information only with service providers that help us run the store, including:

• Stripe — payment processing.
• Shipping and logistics partners — to deliver your order.
• Hosting and analytics providers — to operate the site.

We do not sell your personal information. We may disclose information where required by law.

As a New Zealand business shipping worldwide, your information may be processed in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border transfers.

We keep order and tax records for as long as the law requires, and other personal information only as long as needed for the purposes above.

Depending on where you live, you may have the right to:

• access, correct or delete your personal information;
• object to or restrict certain processing, and withdraw consent;
• request a copy of your data in a portable format;
• lodge a complaint with your local data-protection authority.

To exercise any right, email support@saisatnamgroup.com. You can reach us through at least two methods: this email and the phone number on our contact page.

If you are a California resident, you have the right to know, delete and correct your personal information, and to limit the use of sensitive personal information. We do not sell or share your personal information as those terms are defined under the CCPA/CPRA. To make a request, email support@saisatnamgroup.com with the subject line “Privacy request”.

This site is intended for adults. Some kits are designed for children to use under adult supervision, but they are purchased by adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

We use technical and organisational measures, including encryption in transit (HTTPS), to protect your information. We may update this policy from time to time and will post any changes here.